![]() With simple prompts, marketers can explore, understand, and predict customer preferences and needs in near real time, reducing the reliance on the analytics team to provide them with the customer insights they need. ![]() This capability democratizes access to insights, allowing marketers to use their customer data platform (CDP) to ask questions using everyday language and receive answers fast, without needing to know SQL programming. This saves time for data analysts, allowing them to type the query in their own words instead of identifying the query in SQL. With the latest Copilot in Dynamics 365 Customer Insights, data analysts and marketers can engage directly with customer data using simple, natural language. ![]() Out-of-the-box AI guides data wranglers with the next best action and also can provide predictions for customer lifetime value, so you can determine how to best invest in your customers.īusiness Finland utilized Dynamics 365 Customer Insights to gain greater data insights, resulting in the ability to support thousands of Finnish companies through the COVID-19 pandemic, increasing its export sales by 20 percent, and allowing the Finnish government to fund topics and initiatives that align with its strategic goals. It does this while maintaining privacy and compliance with customer consent. Microsoft Dynamics 365 Customer Insights unifies and enriches first-party and third-party data to truly understand your customer and predict their intent. They need a customer data platform that can do more for them, making sense of their data, offering recommendations, and serving up valuable insights. ![]() CX leaders know that the first step to any great customer experience is understanding your customer. ![]()
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